Full course description
A skilled interviewer knows how to ask questions and knows the right questions to ask and in what order. Here we focus on the writing of an interview protocol to gain in-depth information from users, stakeholders, or experts to guide design decisions.
After completing this block, you be able to:
Create a thorough and effective interview protocol
Craft a variety of types of questions to elicit high-quality information
Organize interview questions in a structure that facilitates gaining the most useful and meaningful information
Block Developers: Michelle Mabson, Densu Dixon, Aliya Jawad, Maria Young, Sara Hoffman, Shanna Daly