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Customer Service in Public Health - Part 2 is a Course

Customer Service in Public Health - Part 2

Started Feb 9, 2017
1 credit

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Full course description

Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.

This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.

In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings.

This session was originally filmed on July 27, 2015 at the Wayne County Health Department.


Public health managers and other professionals, such as nurses, health educators, etc., in health department or other settings.

Learning Objectives
  • Recognize health literacy as a health equity issue (CHES Area of Responsibility 2.3.4, 2.3.5)
  • Describe three communication strategies you can apply in your daily work (7.1.2, 7.1.3)
  • Identify organizational-level strategies to address health literacy (7.3.6)
Continuing Education Credit

1.75 Nursing Contact Hours

2.0 CHES Category I CECH

Certificate of Completion

The Michigan Public Health Training Center at the University of Michigan School of Public Health is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nursing contact hours expire December 31, 2018.

The Michigan Public Health Training Center is a designated provider (ID# 99038) of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. 


This activity was provided by the Office of Public Health Practice at the University of Michigan (UM) School of Public Health, and its Michigan Public Health Training Center, which is a part of the Region V Great Lakes Public Health Training Collaborative.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27881 Region V Public Health Training Collaborative (total award amount $825,634) and grant number UB6HP20200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.