Full course description
This recording originated on August 26, 2016.
Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.
This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.
This third and final segment featured Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.
Public health managers and other professionals, such as nurses, health educators, etc., in health department or other settings.
- Recognize health literacy as a health equity issue (CHES Area of Responsibility 2.3.4, 2.3.5)
- Describe three communication strategies you can apply in your daily work (7.1.2, 7.1.3)
- Identify organizational-level strategies to address health literacy (7.3.6)
Continuing Education Credit
1.0 Nursing Contact Hour
1.0 CHES Category I CECH
Certificate of Completion
The Michigan Public Health Training Center at the University of Michigan School of Public Health is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Nursing contact hours for this activity will expire on December 31, 2018.
The Michigan Public Health Training Center is a designated provider (ID# 99038) of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.
This activity was provided by the Office of Public Health Practice at the University of Michigan (UM) School of Public Health, and its Michigan Public Health Training Center, which is a part of the Region V Great Lakes Public Health Training Collaborative.
This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27881 Region V Public Health Training Collaborative (total award amount $884,366) and grant number UB6HP20200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.